Frequently Asked Questions
Everything you need to know about shopping with Kansa
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes between 3 to 7 business days depending on your location within the country.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please visit our Returns Portal to start a request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping costs and delivery times for international orders are calculated at checkout based on the destination.
How can I contact customer support?
Our team is here to help! You can reach us via the 'Contact Us' form on our website, or by emailing [email protected]. We aim to respond to all inquiries within 24 hours.